|
Position:
Outreach Assistant (Call
Center/Welcome Center)
Monday-Friday 2pm-7pm, some
Saturdays required (25 hours per week)
General Description:
The Outreach Assistant is
responsible for responding to requests for information via telephone and
face-to-face at the College's Welcome Center.
Qualifications:
-
High school
diploma
required.
-
Previous customer
service experience required.
-
Previous call
center experience preferred.
-
Experience
working in a higher education environment preferred.
-
Physical ability
to sit for long periods of time.
-
Enjoy working
with the public.
-
Professional and
personable phone manner.
-
Work well in a
fast paced environment.
-
Work well as part
of a team.
-
Clear
understanding of office protocol.
Responsibilities:
-
Respond to public inquiries
both in person and via telephone in a courteous and professional manner
regarding admission, hours of operation, registration, orientation,
advising, and other Baltimore City Community College (BCCC) policies and
procedures.
-
Provide general information
to callers and visitors about various departments, programs, and special
events.
-
Participate in New Student
Orientation.
-
Maintain knowledge of all
dates and times relative to course registration and other activities on
campus.
-
Assist in the development of
monthly reports.
-
Maintain an enthusiastic and
personable manner at all times.
-
Provide general office
support to the Call Center Coordinator, Director of Admissions, and Dean
of Enrollment.
This
description is a general statement of required major duties and
responsibilities performed on a regular and continuous basis. It does not
exclude other duties as assigned.
Salary:
The salary for this part-time contractual position is $13.28 per hour.
Closing
Date:
Open until filled.
To Apply: All applicants must provide the items listed
below at the time of submission in order to receive consideration for any
position. Incomplete packages will not be forwarded for review. Only
applicants selected for an interview will be contacted to complete a
BCCC employment application.
BCCC is an Equal Opportunity/ADA/Affirmative Action employer
|
