No Show and Late Cancellation Policy
 

The Tutoring Centers rely on the punctuality and consistency of our students in order to continue to provide critical resources.

 

Unfortunately, our ability to provide those services to students is sometimes hampered when students book appointments with our tutors and then do not arrive for their appointments without formally canceling. When students do not show up for their appointments, other students lose the benefit of scheduling an appointment.

 

As such, the Tutoring Centers have formally adopted policies concerning No Show violations and Late Cancellations. All students utilizing the services of the CAA agree to abide by these policies and agree to the consequences of policy violations.

 

No Show Policy & Late Cancellation Policy

 

To cancel an appointment, call the Main Tutoring Center – 410-462-7649. If no one answers, the Tutoring Center is equipped with a voice message system; please leave your cancellation notice through this messaging system.

 

No Shows

 

Students with tutoring appointments have ten minutes to arrive for their intended appointment. If the student does not arrive within 10 minutes of the appointment’s scheduled start time, the student will be considered a No Show. Tutors are no longer obligated to meet with a student who arrives more than 10 minutes late for his/her session, but they may still choose to do so at their discretion and if no other student is waiting to work with a tutor.

 

Late Cancellations

 

Students are advised to cancel within 24 hours of their appointment’s scheduled start time. However, the Center for Academic Achievement recognizes that sometimes advanced notice is not possible. Appointments cancelled within two hours of the appointment’s scheduled start time (or within 10 minutes after the appointment has already started) are considered Late Cancellations.

 

Students will not be unfairly penalized for unsuccessful cancellation attempts that may result due to internal communication or staff errors.