Program Learning OutcomesBusiness Knowledge and Skills
- Use business terms and concepts when communicating.
- Analyze data to verify accuracy of conclusions.
- Prepare reports for decision-making and regulatory compliance.
- Explain the financial concepts used in making business decisions.
Interpersonal Interaction and Communication
- Use effective communication skills to promote respect, trust and relationships.
- Practice active listening to enhance the ability to get a clear understanding of difficult situations.
- Involve others in the decision making process which helps to improve worker morale.
- Practice an awareness of ethical and social responsibilities to multi-cultural, team-oriented, rapidly changing environments.
- Utilize information by applying a variety of business and industry standard software and hardware to major business functions (e.g., marketing, accounting, and human resource management).
Business Management and Decision Making
- Select and use appropriate resources to collect business data that will ultimately translate into information for decision making.
- Explain the distribution concepts and processes needed to move, store, locate, and transfer ownership of goods or services.
- Apply pricing concepts and strategies to maximize return on investment and that meet the customers’ perceptions of value.
- Use the marketing information management concepts, systems, and tools needed to obtain, evaluate, and disseminate information for use in making marketing decisions.
- Analyze client needs and desires and make marketing recommendations regarding business decisions.
- Develop, maintain, and improve a product or service mix in response to market opportunities by applying product and service management concepts and processes.
- Practice critical and creative thinking to improve the decision making process.
- Use appropriate leadership skills and styles to maximize employee productivity.
- Conduct research to identify new business trends and customer needs.
- Identify customer satisfaction as the ultimate goal.
- Use quantitative measurements to solve business problems related to payroll, taxes, percentages, future value of money and to be able to make better business decisions.
- Use knowledge gained in general education courses to advance their ability to get a job or move on to a four-year college.