Grievance Procedure

To directly address complaints specific to disability-related documentation and accommodations, the DSSC has an internal grievance procedure providing for the equitable resolution, within a reasonable time, of complaints by students with disabilities alleging violations of their rights under the ADA and Section 504 of the Rehabilitation Act.

Disability Support Services Grievance and Appeal Procedure

1. The student can schedule a meeting with the DSSC staff member that evaluated their documentation and/or request for accommodation and discuss their concerns. If any accommodation is course specific, the faculty member may be asked to attend the meeting.
    
2. If the student is not satisfied with the outcome of the meeting, the student should make an appointment with the Director of Disability Support Services Center within ten (10) working days of the meeting with DSSC staff.
    
3. The Director will provide the student with a Grievance Form to complete on the day of the meeting inclusive of:

• Name, address, phone number of the complainant
• Location, date and description of the problem
• Instructions to the complainant as to the time requirements for filing a complaint
• The individual with whom the complaint should be filed
• The time within which a response should be expected.
• Instructions as to how an appeal of the decision can be made

4. An informal but thorough investigation will be conducted by the Director, allowing all interested persons and their representatives, if any, an opportunity to submit evidence relevant to the complaint

5. The Director will make a decision regarding the grievance within ten (10) working days of the meeting with the student and attempt to notify the student immediately. Notice will be in writing by mail or email as to a description of the resolution.

6. The Director will maintain the files and records of the grievance for three (3) years.

7. If the student is not satisfied with the result of the meeting with the Director or the complaint is with the Director the student should then request a meeting with the Vice President of Student Affairs within then (10) business days.

8. If the grievance goes to the Vice President of Student Affairs, he or she will review all of the documents and bring together all parties in an effort to equitably resolve the complaint. The decision of Vice President of Student Affairs will be shared with the General Counsel of the College to make sure that it is fair and in compliance with the governing laws.