Virtual Help Desk (VHD)
Effective January 5, 2026, the Virtual Help Desk will no longer be available. This change is part of our ongoing efforts to enhance student support services and streamline communication.
Students seeking assistance should contact the appropriate department through the following channels:
Campus Phone: 410-462-8300
Departmental Email & Phone: Please reach out to the respective department via their official email address or phone number.
- Financial Aid Office: financialaid@bccc.edu or 410-462-8500
- Student Accounts Office: studentaccounting@bccc.edu or 410-462-8333
- Admissions Office: bcccadmissions@bccc.edu or 410-462-8504
- Records and Registration: registrar@bccc.edu or 410-462-7777
- Student Success Center (Advising): studentsuccesscenter@bccc.edu or 410-462-8555
- Testing Center: testcenter@bccc.edu or 410-462-7666
- Mayor's Scholars Program: msp@bccc.edu or 410-462-7410
For additional information, resources, and updates, please visit the Baltimore City Community College website.
We appreciate your understanding and cooperation as we continue to improve the student experience.
What can I find help with on the VHD?
Please click on the department links below to be directed to the web page for each office.
Academic Advising / Student Success Center
- Academic advising and assistance with registering for courses
- Review and update educational plan
- Course planning for upcoming semesters
- Success coaching and strategies for success
- Referral to academic departments
- Understanding academic standing
- Steps to apply
- Admissions information
- Assessment scores
- High school transcript /GED scores
- Unofficial transcript
- Expired applications
- Dual enrollment inquiries
- International students
- Veteran students
- How to apply for financial aid
- How to contact the financial aid office
- How to check your financial aid status
- How to check missing document status
- How to check your Satisfactory Academic Progress (SAP)
- How to check your tuition charges
- Textbook payment options
- Registration assistance
- Change of major
- Information changes (name, address)
- Add/drop/withdrawal information
- Academic renewal
- Diploma inquiries
- Degree audits
- Grades/transcripts
- Transcript ordering
- Billing obligations
- Payment arrangements
- Tuition waivers
- Refund inquiries
Other Departmental Pages and Campus Resources
- Bookstore
- Career Development & Employment Services
- Center for Academic Achievement, Tutoring Services
- Disability Support Services
- Granville T. Woods Scholars Program
- Mayor’s Scholars Program
- MyBCCC (Panther Portal, Canvas, Cashnet, Financial Aid, Gmail)
- Student Accounting
- Student Life & Engagement
- Student Support & Wellness Services
- Testing Center
- TRIO Student Support Services Program
- TRIO Upward Bound Math & Science
- Workforce Development