Program Outcomes

Students are expected to learn the following within the Office Administration program:

1. Knowledge of Work Environments
   • Describe the changing work environment and the skills needed by the administrative assistant to function in such an environment.
   • Conduct Internet searches to locate sites that provide information on careers, salaries, administrative skills, and other business information.
2. Administrative Skills
   • Use word processing software to correctly format and complete business documents in mailable formats.
   • Produce complex documents containing graphics and tables with relative speed and efficiency.
   • Produce multiple documents required by a variety of office settings.
   • Accurately key mailable documents at 50 words per minute.
3. Oral and Written Communication Skills
   • Use good human relations skills, in interpersonal interactions, as well as verbal and written communications.
   • Develop a written presentation on an assigned topic.
   • Edit, format, proofread, and compose correspondences that meet course mailability requirements and business standards.
4. Personal Development
   • Analyze a variety of self-assessment surveys and make recommendations for personal improvements.