BE PROACTIVE: Engage students early on, pay attention to signs of distress, and set limits on disruptive behavior.
BE DIRECT: Don’t be afraid to ask students directly if they are under the influence of drugs or alcohol, feeling confused, or having thoughts of harming themselves or others.
LISTEN SENSITIVELY AND CAREFULLY: Use a non-confrontational approach and a calm voice. Avoid threatening, humiliating and intimidating responses.
SAFETY FIRST: The welfare of the campus community is the top priority when a student displays threatening or potentially violent behavior. Do not hesitate to call for help.
FOLLOW THROUGH: Direct the student to the physical location of the identified resource.
CONSULTATION AND DOCUMENTATION: Always document your interactions with distressed students and consult with your department chair/supervisor after any incident.