Online Course Technology Update

  • March 13, 2020

    Good Evening Students,

    I wanted to start by thanking each of you for your understanding and support during this challenging and rapidly changing time. Today, I met with the Student Government Association (SGA) leadership along with the Vice President for Academic Affairs, the Vice President for Student Affairs and the Chief Information Officer to talk about the changes to online instruction and answer questions about the impact on students. I heard countless examples of BCCC students looking out and being concerned for their fellow Panther. We are a strong community!

    With regard to the transition to the online learning format, students can come to the Liberty campus for training on Canvas on Monday March 16 and Tuesday March 17 from 8 a.m. to 5 p.m. The drop-in trainings will be held in the Library computer rooms on the first and 2nd floors. Students can also access help using Canvas as well as email questions to

    If students are less familiar with the online platform, they can come to campus starting Wednesday March 18 at 9:00am to pick up packets for their courses. The packets will contain the same instructional materials and assignments that will be available in the Canvas course. They can pick up the packets from the Department offices for the courses from either the Dean or Associate Dean. Students will sign a logbook showing that they received the materials and then they must drop off the assignments at the same office and sign the logbook again. The assignments will be placed in the faculty mailbox.

    In order to support the transition to online learning for BCCC students, the Office of Information Technology Services (ITS) is taking the following measures:

    Extended Help-Desk Hours

    ITS will be extending its regular helpdesk hours (normally 7:30 a.m. to 7 p.m.) to 7:30 a.m. to 9 p.m. During these hours, students will be able to receive the all the same services including password resets for email, network and Canvas.

    The helpdesk can be contacted at 410-462-7411 or at

    I know this transition is a challenge, however, I will continue to provide updates as information becomes available. Students can contact the Office of the Vice President for Academic Affairs at 410-462-8538 with questions about online instruction.

    Best Regards,

    Debra McCurdy, PhD