The Virtual Help Desk (VHD) was established to provide services for students. These services will also be available face-to-face by visiting the respective offices listed below.

Hours of Operation

Monday	9:00 a.m. to 5:00 p.m.
Tuesday	9:00 a.m. to 7:00 p.m.
Wednesday	9:00 a.m. to 7:00 p.m.
Thursday	9:00 a.m. to 5:00 p.m.
Friday	9:00 a.m. to 5:00 p.m.
1st & 3rd Saturday's	9:00 a.m. to 1:00 p.m.

 

Click here for the Virtual Help Desk.

Please click on the department links below to be directed to the web page for each office. 

Academic Advising / Student Success Center 

• Academic advising and assistance with registering for courses 
• Review and update educational plan  
• Course planning for upcoming semesters 
• Success coaching and strategies for success 
• Referral to academic departments  
• Understanding academic standing 

Admissions 

• Steps to apply 
• Admissions information 
• Assessment scores 
• High school transcript /GED scores 
• Unofficial transcript  
• Expired applications 
• Dual enrollment inquiries 
• International students 
• Veteran students 

Financial Aid  

• How to apply for financial aid 
• How to contact the financial aid office 
• How to check your financial aid status 
  • How to check missing document status 
• How to check your Satisfactory Academic Progress (SAP)  
• How to check your tuition charges 
• Textbook payment options 

Registration 

• Registration assistance 
• Change of major 
• Information changes (name, address) 
• Add/drop/withdrawal information 
• Academic renewal 
• Diploma inquiries
• Degree audits
• Grades/transcripts 
  • Transcript ordering 

Student Accounting 

• Billing obligations 
• Payment arrangements 
• Tuition waivers 
• Refund inquiries 

Other Departmental Pages and Campus Resources 

• Bookstore 
• Career Development & Employment Services
• Center for Academic Achievement, Tutoring Services
• Disability Support Services
• Granville T. Woods Scholars Program
• Mayor’s Scholars Program 
• MyBCCC (Panther Portal, Canvas, Cashnet, Financial Aid, Gmail)
• Student Accounting
• Student Life & Engagement
• Student Support & Wellness Services
• Testing Center
• TRIO Student Support Services Program
• TRIO Upward Bound Math & Science
• Workforce Development 
  
  

Yes. Please click on the office names above to be redirected to the contact information for each office. 

Click here for the Virtual Help Desk.